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Avenger wrote:

Helstar wrote:

Avenger wrote: It wouldn't matter anyways. Since you are in Italy all you would have to do is provide a scan of the postal receipt to paypal if a claim was opened and you will automatically win.

Apparently Italy is special in this regard.

If i send not registered, there is no postal receipt...

For the rest, did something happen to you ? Italian seller ? Who ?

A while back I had a package sent to me from Italy that I paid for with paypal. The package never arrived and because it was sent without registration and the seller could not prove that I received it I thought that filing the dispute would be an automatic easy win according to paypal protocol. The case was decided in the sellers favour. Pissed off, I called paypal customer service where I was told that Italian law considers any package that has proof of shipment to have been received by the recipient. I explained that paypal has a strict policy in every single other dispute that I have ever been involved with that no Tracking Number means that there is no proof that the package was delivered and therefore I should win the case. They told me that Italy is an exception to this case and that all the seller has to do is provide "proof" that the package was shipped and not that it was successfully delivered.

Needless to say, this was another case where I had to file a chargeback with my credit card company to get my money back.

It was complete bullshit.

Now, I don’t know how the postal system works in Italy so what would be considered “proof of shipment”? I assumed a payment receipt...

Manta wrote:

Avenger wrote:

Helstar wrote: If i send not registered, there is no postal receipt...

For the rest, did something happen to you ? Italian seller ? Who ?

A while back I had a package sent to me from Italy that I paid for with paypal. The package never arrived and because it was sent without registration and the seller could not prove that I received it I thought that filing the dispute would be an automatic easy win according to paypal protocol. The case was decided in the sellers favour. Pissed off, I called paypal customer service where I was told that Italian law considers any package that has proof of shipment to have been received by the recipient. I explained that paypal has a strict policy in every single other dispute that I have ever been involved with that no Tracking Number means that there is no proof that the package was delivered and therefore I should win the case. They told me that Italy is an exception to this case and that all the seller has to do is provide "proof" that the package was shipped and not that it was successfully delivered.

Needless to say, this was another case where I had to file a chargeback with my credit card company to get my money back.

It was complete bullshit.

Now, I don’t know how the postal system works in Italy so what would be considered “proof of shipment”? I assumed a payment receipt...

This kind of law Italy has needs to be applied in America.

I'm tired of foreigners "crying wolf" and PayPal siding in their favor, even though honest seller has custom slip copy plus receipt, plus shipping code easy to view online to prove his case.

I would definitely support a movement to stop PayPal's unwelcome indifference towards honest sellers. At least keep the proof of delivery rule for domestic sales only. Now that shipping fees have increased, there is more concern for buyer fraud.

Heathen wrote:I've recently sold items to both driver19880224 and thrasher1101 and they seem to be different guys. At least they have different names and addresses both good buyers.

MassOfKthulu wrote:hey i even saw mr P. on facebook ,he even posted his pictures, wow,living dangerously